Deckside Support Engineer

Reporting to the ICT Manager, you will provide high-quality IT solutions that encompass administration, networking, telecoms, software, training and security issues. This role provides an excellent opportunity to develop your career with an innovative company.

As a Deskside Support Engineer, you will: –

• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Provide an outstanding troubleshooting and technical resolution service
• Support VOIP phone system
• Support internal and external users
• Utilise remote access software to identify and resolve issues
• Engage with customers
• Deskside support for all devices
• Management of door access and employee ID passes
• Communicate with 3rd party vendors

Essential Criteria:

• At least two years’ experience in a similar deskside support role
• Be efficiently organised and able to prioritise multiple tasks
• Proficiency using Windows deskside and server platforms, including Active Directory, Office 365, MS Office and networking technologies.
• Excellent communication and documenting skills
• Self-motivated and results orientated

To Apply:

For further information, please visit: https://www.e-i-eng.com/careers/