Da Vinci’s Hotel

Department	Housekeeping
Reports to	Housekeeping Manager / Housekeeping Supervisor
Location	Da Vinci’s Hotel, Derry/Londonderry
Working pattern	Flexible hours over Monday to Sunday, according to business needs

Purpose of the role

The Housekeeping Assistant helps provide a clean, comfortable and welcoming environment for every guest. The role is responsible for cleaning and preparing guest bedrooms and assigned hotel areas to the required standard, replenishing supplies and reporting maintenance, safety or guest concerns promptly.

Key responsibilities

Guest bedrooms and bathrooms

• Clean, service and prepare allocated guest bedrooms and bathrooms within the required timescales and to the hotel’s standards.
• Make beds, change linen and towels, dust, vacuum, mop and clean bathroom fittings and surfaces thoroughly.
• Replenish guest supplies, toiletries and other room items accurately and present each room neatly for arrival or continued stay.
• Check rooms for damage, maintenance faults, missing items or unusual circumstances and report these promptly to the Housekeeping Manager or Supervisor.
• Follow the correct process for occupied rooms, departure rooms, rooms requiring extra attention and rooms marked Do Not Disturb.

Public areas linen and supplies

• Clean assigned public areas, corridors, stairways, lifts, staff areas and other hotel spaces when required.
• Collect, sort and transport linen, towels, refuse and housekeeping supplies safely and efficiently.
• Maintain housekeeping trolleys, cupboards and work areas in a clean, safe and organised condition.
• Use cleaning products, equipment and stock responsibly and report low stock, damaged equipment or wastage.

Guest service and teamwork

• Greet guests politely and respond to reasonable requests promptly, referring any complaint or issue to the appropriate manager.
• Respect guest privacy and handle guest property, keys and confidential information securely.
• Work cooperatively with Reception, Maintenance, Laundry and other departments to support room readiness and hotel operations.
• Attend team briefings, training and meetings and follow reasonable instructions from management.

Health safety and standards

• Follow the hotel’s cleaning procedures, infection control measures, COSHH guidance and safe systems of work.
• Use manual handling techniques correctly and use appropriate equipment when moving linen, beds, furniture or supplies.
• Report hazards, accidents, injuries, damaged equipment and safeguarding or security concerns immediately.
• Follow fire safety, emergency, lost property and key control procedures.
• Wear the required uniform and maintain high standards of personal presentation and hygiene.

Person specification

Essential

• Reliable, punctual and able to maintain consistent standards with limited supervision.
• Good attention to detail and pride in presenting clean and comfortable guest rooms.
• Able to organise assigned rooms, manage time effectively and work at a steady pace.
• Able to work respectfully as part of a team and communicate concerns clearly.
• Physically able to carry out the normal duties of the role, with reasonable adjustments considered where required.
• Flexible to work weekdays, weekends and bank holidays in line with the rota.

Desirable

• Previous housekeeping, cleaning or hospitality experience.
• Knowledge of safe cleaning practices, COSHH or manual handling procedures.

What we offer

• Training and support to help you succeed in the role.
• Staff discounts on hotel services and amenities.
• A supportive team working environment.

This job description summarises the main duties of the position. The postholder may be asked to carry out other reasonable duties consistent with the role and the operational needs of the hotel.

To apply: email your CV to [email protected]

Da Vinci’s Hotel is an equal opportunities employer.