Retail Supervisor

Star Amusements, Buncrana are hiring a retail supervisor this is a Full-time job. Star Amusements is a long-standing part of the local entertainment scene and proud member of the Coastline Gaming family. You will be part of the retail operations team, working with a small team at the ground level in a fast-paced and exciting environment.

For over 40 years, Coastline Gaming has operated premier land-based casinos and our rapidly growing online brands. We are a multi-channel, customer-obsessed company committed to delivering world-class entertainment to our players.

Position Overview
As a Supervisor, you will be a key leader on the floor, working closely with the General Manager and
Assistant Manager to drive the performance and success of the venue. You will lead the team during
your shift, ensuring the highest standards of customer service, operational efficiency, and compliance
are always maintained.
You will be responsible for motivating the team, managing cash operations, and creating a positive
and engaging atmosphere for both staff and customers.
As a leader, you’ll enjoy a varied schedule that combines day, evening, and weekend shifts, giving you
the opportunity to engage with the business at its busiest times. Direct gaming industry experience is
not essential. We strongly encourage applications from accomplished supervisors with a strong
background in high-volume retail or hospitality.

This is a full-time role, 4 days per week, 35 hours with a rotating schedule, which may vary between
09:00am and 02:00am, and includes weekends.

Key Responsibilities

• Team Leadership: Lead, motivate, and support a team of Customer Assistants during your
  shift, providing clear guidance and constructive feedback.
• Operational Management: Oversee opening and closing procedures, manage cash desk
  operations, and ensure the venue is presented to the highest standards.
• Customer Experience: Act as the first point of escalation for customer queries, resolving
  them professionally to ensure a welcoming and positive atmosphere.
• Performance & Compliance: Monitor on-shift performance, ensuring the team adheres to all
  company policies, procedures, and responsible gaming standards.
  Required Skills & Experience
• At least 1 years of experience in a supervisory or team leader role within a fast-paced retail,
  hospitality, or leisure environment.
• Proven experience in cash handling and reconciliation.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• A proactive, customer-focused mindset with excellent problem-solving abilities.
• Good numeracy skills, Microsoft Excel experience and Computer skills.
  What We Offer
• Competitive compensation package
• Training and professional development opportunities
• Clear career growth and advancement paths within Coastline Gaming
• A supportive and dynamic team environment

How to Apply
If you’re ready to bring your energy and customer service skills to our team, send your CV to
[email protected]