The Men’s Development Networks’ Male Advice Line
Post: Client Support Worker
Reporting to: Deputy Director of Services (Client Support Worker Lead)
This job description is a broad outline of the responsibilities and duties of the Client Support Worker
and will be amended as needed to meet the programme priorities of Men’s Development Network
CLG and their ensuing work requirements.
Programme Level: At a programme level the Client Support Worker will oversee all aspects of the
roll-out of the client support programme within the Male Advice Line. This will include project
implementation and development, client support structures, crisis management and support
planning.
1. Duties of Client Support Worker
a) To work with the Client Support Worker Lead, Director of Services, and in partnership
with the CEO, to coordinate the client support Programme.
b) To deliver on the aims, objectives and agreed areas of work outlined in the programme
plan.
c) In line with the Project Plan, the successful candidate will manage the relevant resources
and oversee the facilitation and development of all aspects of the programmes.
d) To collaborate with the Lead, CEO and Director of Services regarding evaluation, learning
and policy development from the work of MDN.
2. Essential Skills and Qualifications:
a) The candidate should have a mature, non-judgemental, confident, and caring manner.
The ability to interact well with people from a wide range of backgrounds, together with
good problem solving, and very good communication skills.
b) The candidate should also have strong project management skills and experience in
project rollout and crisis management and implementation.
c) An understanding of and experience of community development practice is essential.
d) An ability to use project management tools and experience working on start-up projects
would be desirable.
e) An understanding of the domestic violence sector and a knowledge of the key concerns
of the sector vis-à-vis safety planning and crisis intervention
f) A self-starter with an ability to work without supervision and excellent proficiency in the
use of information technology and experience of Microsoft office
3. Education
Each candidate must:
(a) Have obtained a primary degree
or
(b) Have had at least five years’ previous service in the social care and client supports or
community development settings
4. Desired Experience:
a) Domestic Violence and Case management experience preferred.
b) Excellent crisis intervention and case management skills.
5. General Responsibilities:
At the direction of and in collaboration with the Director of Services, the Case Worker carries
the responsibility for providing case management services to victims of domestic violence.
This includes, but is not limited to the following:
a) Provide a safe, non-judgmental, and empowering environment to clients and staff
b) Provide individual case management, safety planning, crisis intervention, and
signposting services for clients
c) Work collaboratively with agency staff and community agencies to facilitate the delivery
of services. Provide domestic violence information and referrals to outside agencies as
needed.
d) Programme development including working on special projects to benefit clients, the
programme, and the organisation, assessing the need for additional client resources and
services, and submitting ideas for programme improvements to the Director of Services.
6. Specific Duties:
a) Provide the following direct services: respond to referrals from our Male Advice Line and
other services. Properly provide, information/referrals and signposting. Provide ongoing
information and advocacy to assigned clients. Support clients in achieving their goals in
accordance with programme guidelines and organisation policy.
b) To advocate for service users in meetings if required with other agencies, ensuring all
relevant information is shared to obtain best possible safety focused outcomes for
service users. Such as
a. Housing services
b. Court accompaniment
c. Medical support
d. Employment and Education support
e. Legal support
c) To assess the level; of risk posed and complete an individual safety plan with client to
minimise the risk of further harm to them and/or their children.
d) Where safeguarding concerns are identified, to respond appropriately by supporting the
child and their family and forwarding the information formally to the Male Advice Line
Helpline Supervisor for referral to Tusla the Child and Family Agency.
e) Maintain client files on CRM(eSME) according to agency documentation
policy/procedure. Clearly document hotline calls, intakes, exits, incidents, and
observations.
f) Attend and actively participate in staff meetings, supervision, and trainings as directed.
g) Facilitate weekly client in-house meetings.
h) Assist with the preparation of monthly and quarterly reports/statistics including for
Tusla’s Sexual Domestic and Gender based Violence section
i) Participate in organisation events.
j) Alert Supervisor to any safety concerns.
k) Other duties and responsibilities as assigned by the Men’s Development’s Director of
Services.
7. Terms & Conditions of Employment
Hours of work are 17.5 per week. Some evening work may be necessary. Terms &
Conditions of Employment apply as directed by MDN Regulations.
8. Salary Scale
€31,110 – €43,403 (pro rata)
9. Location
These positions will be located within the Hybrid/Northwest (Donegal, Sligo & Leitrim. Travel is expected as
part of this role. Travel will be subsidised.
To apply: please forward via email to recruitment@mensnetwork.ie:
1. CV (no more than two pages)
2. Cover Letter outlining your motivation and suitability for the role based on core
competencies.
Please ensure the job reference “MAL-CSW” is included in the email subject line.
Applications must be submitted by Thursday, April 18th at 5pm. Failure to comply with the
application procedure will deem the application invalid.