Deckside Support Engineer

E & I Engineering

Closing Date: 25/02/2022
Full Time

Reporting to the ICT Manager, you will provide high-quality IT solutions that encompass administration, networking, telecoms, software, training and security issues. This role provides an excellent opportunity to develop your career with an innovative company.

As a Deskside Support Engineer, you will: –

  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Provide an outstanding troubleshooting and technical resolution service
  • Support VOIP phone system
  • Support internal and external users
  • Utilise remote access software to identify and resolve issues
  • Engage with customers
  • Deskside support for all devices
  • Management of door access and employee ID passes
  • Communicate with 3rd party vendors

Essential Criteria:

  • At least two years’ experience in a similar deskside support role
  • Be efficiently organised and able to prioritise multiple tasks
  • Proficiency using Windows deskside and server platforms, including Active Directory, Office 365, MS Office and networking technologies.
  • Excellent communication and documenting skills
  • Self-motivated and results orientated

To Apply:

For further information, please visit:

Inishowen Development Partnership is a community led local development company that has successfully delivered rural development and social inclusion programmes and initiatives in Donegal since 1996 on behalf of the European Union and the Irish Government through the National Development Plan.